Canon Printer is Not Responding: Here’s What You Need to Know

It becomes a headache when you detect that your Canon printer is not responding. The error is nerve-racking, especially during an important printing task. Mention the specific Canon printer models commonly affected by this issue, such as the Canon MX920, MG3600, and MX490 wireless printers. Explain why addressing this issue promptly is essential to avoid workflow interruptions and ensure the printer functions as it should.

canon printer not responding

Causes of Canon Printer Not Responding

Canon printers are known for their high-quality printing and reliable performance. However, like any other device, Canon printers can invite problems, including the “not responding and printing” issue. Here are some usual reasons of Canon printer not printing

  • Connection Issues: Connection issues are typical reasons for Canon printer is not printing or responding. It is vital to ensure that the wireless connection between the printer and the Wi-Fi device is stable and without obstructions. Additionally, it is essential to check that the USB wire is adequately connected to the printer, computer, and Wi-Fi modem. Any connectivity issues, such as loose connections or faulty cables, can result in the “Canon printer is not printing or responding” error. To fix this issue, ensure that all connections are secure and without any damage. You may also consider resetting your Wi-Fi modem and printer to establish a new connection. Once you have checked and resolved any connectivity issues, try printing a document again to see if the problem has vanished.
  • Outmoded Printer drivers: When your Canon printer is not responding, it could be due to outdated printer drivers. Over time, printer drivers can become obsolete and cause issues with the printer’s functionality. Therefore, keeping your Canon printer drivers up-to-date with the latest versions is crucial. Updating your Canon printer drivers can help fix the “Canon printer not responding” error and improve the printer’s overall performance. You can visit the Canon website to update your printer drivers and download the latest drivers for your specific printer model. Alternatively, the built-in Windows device manager can update your printer drivers. Once you have updated your printer drivers, restart your printer and try printing a document again to see if the problem has eliminated.
  • Hardware fault: When you encounter the “Canon MX920 wireless printer not responding” error, it could be due to defective printer hardware. Several hardware components of the printer, including the printer head, USB port, printer wires, and ink cartridges, can malfunction and cause this error. To resolve this issue, inspect the printer hardware and identify any broken parts causing the error. If you find a damaged printer head, broken USB port, or broken printer wires, you need to replace them with new ones. Additionally, if you have empty ink cartridges, replace them with new ones. Once you have replaced the defective hardware components, try printing a document again to see if the issue has been printer is not responding
  • Firewall or Antivirus Blocking Printer: The Canon printer not printing or responding due to firewall or antivirus software interference. This interference can result in the blocking of printer communication. Inspect your firewall or antivirus software settings to ensure the printer is not blocked. You can do this by checking the firewall or antivirus software settings and looking for any options related to printer communication. If you find any such options, ensure they are enabled without blocking the printer. Once you have made the necessary changes, try printing a document again to confirm that the issue has been resolved.
  • Printer Spooler Service: When the Canon printer is not responding, it could be due to a malfunctioning printer spooler service. The printer spooler service manages all print jobs and if it’s not functioning correctly, it can prevent the printer from receiving and processing print jobs. To resolve this issue, you can try restarting the printer spooler service. This can be done by going to the “Services” application in Windows, locating the “Print Spooler” service, and selecting the “Restart” option. After restarting the service, the Canon printer should start responding again.

These are some of the most common causes of the Canon printer not responding issue. By identifying the root cause, you can take appropriate measures to fix the problem and resume printing.

Troubleshooting steps for Canon Printer Not Responding Error

If you are battling with the Canon printer not  printing or responding to errors, here are some troubleshooting steps you can follow to resolve the issue:

  • Disable Firewall or Antivirus:   Find out whether the firewall and antivirus software is the breeding source for your canon mx920 wireless printer not responding to a fault. Often firewalls and antivirus prevent printer conversation, leading to the printer not responding to errors. Please temporarily deactivate your antivirus and firewall program and check if it has fixed the issue.
  • Verify the Printer status: The user needs to keep an eye on the printer status and see whether there is any error notification or alert that arrives. If there is any error notification, then you can quickly recognize the source of the canon mg3600 printer not responding error
  • Please restart your Printer and Computer: When you give the restart command to both printer and computer, there is a maximum probability of solving the canon mg3600 printer not responding. Such activity can eliminate minor errors and reset the conversation between the two devices.
  • Upgrade Canon Printer Drivers: Upgrading Canon Printer drivers are compulsory to allow your printer to work according to the latest software mechanism. If you have not updated the newest printer driver, your printer may not function, and it will eventually cause the canon mx490 printer not responding, which you don’t want at any stage.
  • Update Printer Drivers: Ensure you have the latest printer drivers installed on your computer. Old-fashioned or tarnished printer drivers can source the Canon printer MX490 not responding to errors.Canon printer drivers
  • Check the printer and computer Connection: Inspect that both computer and printer are attached, and there is no damage. The printer and connection must be on a similar network when your connection is wireless. The USB wire connection should be appropriately attached to the printer and computer.


If you meet the “Canon printer is not responding” error, you can perform numerous rectification practices to fix the issue. These practices may include checking for connectivity issues, updating printer drivers, inspecting and replacing defective printer hardware, and ensuring that firewall or antivirus software is not blocking the printer communication. However, if the problem continues even after these solving practices, you must navigate to Canon Support Article for detailed solutions and step-by-step guidance.

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